Claim Management

Illness, injury and death happen onboard ships and when they do , the y require competent handling and the sort of expertise that comes from experience. We become involved as soon as you call us, and manage the process through all its phases. We..

• Investigate workplace accident / illness and occupational disease claims
• Locate and interview claimants and witnesses
• Research the claim’s merits
• Arrange medical examinations and treatment
• Investigate claimed losses
• Provide surveillance and investigation into a claim, including theft and fraud.
• Liaise with the insurers, medical providers, and legal counsels
• Monitor the claimant’s care and it’s costs
• Provide guidance on contractual and/or civil liabilities
• Offer dispute resolution / mediation services
• Provide litigation support

Our services lessen your need to bring in counsel until absolutely necessary , effectively reducing your Risk and Legal costs.

CLAIMS MANAGEMENT
ARMS managed 2185 active crewmembers in 2009 with 67 (3.07%) of the total crew population signing off on medical leave.

In the same year, ARMS managed a total of 13 “under legal advisement” cases, of which only 2 are current lawsuits

This chart represents ARMS newest client’s first year period. ARMS reduced this client’s number of active cases from 20 to 9 (a 45% decrease) within a year of taking over the Medical Claims management

ASSETS RECOVERY
This client’s expenditures totaled $692,000.00 in medical expenses and $110,000.00 in settlements in 2009. ARMS recovered $782,000.00 in claims indemnification recovery.